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FREE SHIPPING on all orders over $30


Shipping & Returns

 

Free shipping on all orders over $30

In appreciation of your support of Duchamp products, we proudly offer free postage and handling within Australia to all orders over $30. This will automatically be applied to all orders over $30. All order under $30 will incur a flat rate shipping cost of $10.  We are currently only shipping within Australia but can ship to NZ upon request and a shipping quote which will be charged to the customer. 

 

Express delivery

If you require your order sooner, we can package and post your order via Express Post. This postage option will incur an additional fee. This service is not covered by our free postage policy.

 

Our refund/exchange policy

We stand by our appreciation for high quality and detail. If you purchase a Duchamp product that falls short of your expectations, you are invited to return it for a full refund or new exchange item.

 

Returns or exchanges by mail:

 

1. Package the item with receipt

Please package the return item with a copy of your original sales receipt. Be sure the invoice has the correct information included: your name, address, and phone number.

2. Post your return item

 

Please post your return to the following address:

Attn: Returns

Duchamp Sportswear C/O Rosbert Int Pty Ltd
209 Grange Road
Fairfield VIC
Australia 3078

The return postage is the responsibility of the customer. However, if you are deciding to exchange an item because of a change of mind toward size, colour or item itself, Duchamp will post your replacement free of charge. As we are not liable for the loss of garments being returned or exchanged, we recommend you post refund/exchange items via registered mail. Please allow three to four weeks for complete exchange or refund process to take place.

 

Merchandise purchased at a retail store

If you wish to return or exchange item(s) purchased at one of our company stores or retailers, you are required to return it to the store you purchased it from. The store’s return and exchange policies will apply. If you are unable to return the item, please contact our service staff on the details below.

If you would like to speak to a member of our service staff please call 03 9095 7711 during the office hours of 8am-5pm EST, Monday – Friday or email rosbert@rosbert.com.au.